FAQs
Last updated: December,13 2025
Contact: [Support email] | [Support hours]
Open 24/7
What is Nesy?
Nesy is an online store offering finely handcrafted fashion accessories designed for professional women who value elegance, quality, and individuality.
Who is Nesy for?
Nesy is created for professional women seeking timeless, well-crafted accessories that complement their personal and professional style.
How do I get started?
Visit our online shop to explore our collection. Click on any product to view detailed information. Once you’ve found an item you love, add it to your cart and proceed to checkout to complete your purchase.
Orders & Payments
How much do your products cost?
Prices vary depending on the product. Each item is individually priced and clearly displayed on the product page.
What payment methods do you accept?
We accept Visa cards (debit, credit, and prepaid), PayPal, and installment payment options.
Do you offer refunds or returns?
Yes. As all our products are handcrafted, we accept returns within 14 days of delivery if you are not satisfied. Items must be returned with original tags intact and in undamaged condition. As a small business, we truly appreciate prompt and careful returns.
Shipping
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Order processing and packaging typically take 2–4 business days before shipment.
How can I track my order?
A tracking number will be provided once your order ships. If you do not receive one, don't hesitate to get in touch with us.
Product Details & Customization
What’s included with my order?
Your order will include the selected product(s), carefully packaged for delivery.
Can I customize a product?
Yes, customization is available for select products. Please contact us before placing your order, as customization may incur additional fees.
How do I care for my product?
Care instructions are listed in the product description for most items. You can also visit our Care Guide for detailed information on maintaining your accessories.
Account & Support
How do I contact customer support?
You can reach us via email or chat at support@shopnesie.com.
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Chat response time: Within 24 hours
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Email response time: 24–48 hours
What if my item arrives with an issue or defect?
Please get in touch with us immediately upon receipt and return the product within 48 hours. We will gladly replace the item, issue a full refund, or provide store credit. As a small business offering handmade products, we truly appreciate your timely communication.
Do you offer wholesale or partnership opportunities?
Yes. Don't hesitate to contact us directly to discuss wholesale or partnership inquiries.
Business Hours:
We’re available online 24/7 to receive orders and inquiries.